These terms and conditions apply to all contracts entered into between One Stop Embroidery & Printing Co (One Stop EPCO) and its customers.
1. One Stop embroidery & Printing agrees to carry out the requirements of the customer in line with written specifications from the customer to One Stop EPCO and recorded in writing between the two parties.
2. Unless otherwise agreed payment is due upon order. We accept payment by cash, card, bank transfer.
3. All orders of personalised goods are not processed until confirmed approval of all artwork in writing is received by One Stop EPCO. It is down to you the customer to proof read the artwork for spelling mistakes and layout. Colours will be discussed according to the logo and garment colour. Customers wishing to change the design after approval must do so in writing and may incur additional charges. If the order has been processed and any work has begun, the cost of any personalised goods will apply and no refunds will be given unless in the event of an error on the part of One Stop EPCO. All logos must be correct and will be digitized based on the images provided, no changes will be made to existing artwork which is provided by the customer.
4. Samples are available on request to check size, material etc. Samples are charged in full and refunded upon return or the amount will be taken from the final invoice providing the order is agreed. The goods must be in the original packaging and in a state of resale condition if the garments are not needed. Postage is not refunded for samples.
5. We will not accept responsibility for faulty goods supplied by customers, or incorrect information given when embroidering or printing free issue goods. Free issue items are personalised at customer’s own risk. One Stop EPCO accepts no responsibility for machine error or other circumstances out of our control. The payment is required full upon collection of the goods. Artwork for full colour printing needs to be provided as a digital vector file if not this may affect the overall quality of the print which we hold no responsibility for.
6. Every effort will be made to complete orders on time, but any date specified is a best estimate. Dates are dependent on artwork being approved on time. Lead times can be delayed due to non-approval of artwork or amendments required that differ from the original design.
7. Copyright, trademarked or registered logos WILL NOT be embroidered or printed without full consent in writing from the owner / organisation of the logo in question, a disclaimer form must be filled in if there are any doubts.
8. All goods can be collected from One Stop Embroidery & Printing Co near Walsall. Delivery using local and national courier services is available, prices can be obtained upon request. Non-delivery by courier claims must be notified to us within 5 working days. Claims arising from shortages or damage are to be received within 5 days of receipt of item. Please inspect all goods prior to signing for delivery or upon collection.
9. If any order is cancelled a charge will be made for any artwork or logo origination that has been undertaken including any garment embroidered or printed.
10. Orders are required in writing and customers must ensure details of size, colour, code, quantity, style, print and/or embroidery are accurate. Telephone / verbal orders are made at customers own risk, any responsibility for errors is not accepted by One Stop EPCO.
11. Garment care – One Stop EPCO take the greatest care to source the highest quality fabrics and materials for garments supplied. To maintain garments in best condition please adhere to the washing instructions, which come with each garment. We cannot guarantee goods will be exactly the same as previously supplied.